China flights

Question: What are the baggage restrictions for China flights?

All routes have baggage restrictions by weight.  Routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil) have baggage restrictions by number of pieces.

What are the baggage restrictions for First and Business Class passengers?
For all domestic and international flights, except routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), the free baggage allowance is 40kg (88 lbs) for first class and 30kg (66 lbs) for business class.

On routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), each first class or business class passenger is allowed two pieces of checked baggage free of charge, each weighing no more than 32kg (70 lbs) with the maximum length of the three dimensions not exceeding 158cm (62 inches).

What are the baggage restrictions for Economy Class passengers?
For all domestic and international flights, except routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), economy class passengers holding adult-fare or child-fare tickets are entitled to a free baggage allowance of 20kg (44 lbs).

On routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), passengers holding adult-fare or child-fare tickets are allowed up to two pieces of checked baggage free of charge, each weighing no more than 23kg (50 lbs) with the maximum length of the three dimensions not exceeding 158cm (62 inches). In addition, the maximum combined length of the three dimensions of two pieces should not exceed 273cm (107 inches).

What are the baggage restrictions for infant passengers?
For all domestic and international flights, except routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), the free baggage allowance is 10kg (22 lbs) for infant passengers paying 10% of the adult fare.

On routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), infant passengers paying 10% of the adult fare are allowed to check one bag free of charge and the maximum dimensions should not exceed 115cm (45 inches).

A baby stroller (if able to fold) or carrying basket may be checked free of charge.

How does Chinese airline find lost baggage?
Chinese airline uses the “WT System” which does an automatic search for 24 hours after the bags are reported lost. Any findings will be communicated immediately to the passenger. Airline company will also contact the airline office at the original departure location and any transit locations to begin searches through other channels.

What is the compensation policy if baggage is lost or damaged on a flight between US and China and Canada and China?
Your flight qualifies under the international transportation policies of the Montreal Convention, which states the baggage compensation limit is 1000 special withdrawing rights for each passenger.

A special withdrawing right refers to the special withdrawing right regulated by the International Monetary Fund and one (1) special withdrawing right is valued at 1.37 dollars of which the exchange rate is floating. Baggage compensation shall be confirmed according to related regulations of baggage transportation for Chinese airline.

Question: What are the baggage regulations for flights within China?

1. CARRY-ON BAGGAGE
Total weight of carry-on baggage for each passenger may not exceed 5kg. First class passengers are allowed to carry up to 2 pieces. All other passengers shall carry on only one piece. The size may not exceed 20x40x55cm. Carry-on baggage in excess of the weight limit is subject to an excess baggage fee and has to be checked at the baggage control. (For tourists, sometimes exceptions are made, but this is not assured!)

2. FREE BAGGAGE ALLOWANCE
Free baggage allowance includes checked baggage and cabin baggage.

Passengers holding a first class ticket are entitled to a free baggage allowance of 40kg.
Passengers holding a Business class ticket are entitled to a free baggage allowance of 30 kg.
Passengers holding an economy class ticket are entitled to a free baggage allowance of 20 kg.
No free baggage allowance is granted to infants.

Even though the check-in baggage allowance is 20kg pef person when flying in China. You can put 2 people's allowance together, which means, if you have 35kg, your friend can have only 5kg, as long as you 2 check in together at the airport, that will be fine. But if the total weight exceeds 40kg, they will charge you the over weight part. This policy also applies to 3, 4, 5 or even more people, as long as they are checking in at the same time at the airport counter.

Question: How to book a flight ticket in China?
To book a flight ticket in China, you will need to reserve a seat through our website or by contacting our local sales office. Once a seat is reserved, you will need to purchase your ticket within the specified timeframe required by airline companies.  If you fail to purchase your ticket within the specified timeframe, the seat reservations will be cancelled.availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

Question: How to make changes to a flight ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact us as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

Question: What is a E-ticket?

1.Most major airlines in China are now able to issue E-tickets but not all of them.
2.E-tickets are more common to flights between larger cities than those on lesser routes.
3. Foreign traveler holding electronic ticket need only show their passports to board the plane but need to ensure that the name on the e-ticket is exactly the same as the name on the passport.
4.A confirmation code will be issued for each e-ticket.

Question: How to check-in for international flights?
Passengers should arrive at the airport within the required time limit. Please bring your valid passport, necessary visas and other valid travel documents that you used during the purchase of your ticket. Be sure to complete all check-in and exit requirements in advance.

Question: What is the closing time for check-in on regional and international flights?

Check-in counters for flights will close 30 minutes before departure for domestic flights and 60 minutes before departure for international and regional flights. Boarding gates for all flights will close 10 minutes before departure..

Question: What type of identification is needed during check-in?

For international flights, passengers will need to show a valid passport, necessary visas and other travel documents that you used during the purchase of your ticket. Please be sure that these documents are in your carry-on baggage and not packed in your checked luggage.

Question: What is the service for unaccompanied children

The unaccompanied children service is for children who are above the age of 5 and under the age of 12 that will be traveling without an adult. Please request this service from airlines in advance, otherwise we will not be able to take responsibility for your child during travel. If desired, the unaccompanied children service is available for travelers over the age of 12 and under the age of 18.

What is the service charge for the unaccompanied children service?
For domestic and international flights, it costs RMB 260 or $30 for a one-way direct flight.

What documents need to be provided when requesting the unaccompanied children service?
To apply for the unaccompanied children service, you will need to provide your identification and passport as well as the travel documents for your child. You will also need to provide the names, addresses and telephone numbers of the persons who are bringing your child to the airport and picking your child up from the airport so we can contact them.

What documents need to be provided if my child is flying by himself/herself?
Your child should have all valid travel documents including tickets, receipts and the application for the unaccompanied children service. Please be sure that all of the documents are safely packed with your child's hand luggage.

How does airlines assist my child during check-in and security?
During departure and arrival, we will appoint a special ground handling person to assist your child with all check-in procedures, customs, security checks and baggage retrieval. The special ground handling person will also look after your child and their travel documents while waiting for the flight. Once on the plane, we will send your child to the chief purser who will make sure the flight is enjoyable for your child.

What services does airlines provide to my child to ensure security when a flight is cancelled or delayed?
If the flight is delayed, we will appoint someone to look after your child and arrange for accommodations and transportation if needed. We will also contact the person picking up your child and any other airlines departments that might be affected. If the flight is cancelled, we will contact you and return your child safely.

How does the person picking up my child at the destination meet my child when the plane arrives?
We will inform the person picking up your child of all flight information in advance. When the flight arrives, we will appoint someone to meet your child and complete all arrival formalities with the chief purser. Once the person picking up your child shows proper identification, a ground handling person will release your child.

Question: What are the regulations for transporting a wheelchair?

Both manual and electronic wheelchairs are transported as checked baggage. They qualify as free checked-baggage so they are not included in baggage allowance limits. If a wheelchair is needed during check-in and has been given the consent of Air China, it will be delivered at the departure gate before boarding.

If an electronic wheelchair is checked, the packing should be as follows:

• Wheelchair with leak-proof battery – Ensure the battery does not have a short circuit and it should be securely installed on the wheelchair.
• Wheelchair without leak-proof battery – The battery should not be installed on the wheelchair and should have protective packaging. It should be leak-proof and fixed with a belt, fixture or bracket on the pallet or in the cargo compartment. Ensure the battery does not have a short circuit and it is filled with suitable absorption material to absorb any leaked liquid.
• The packing will be marked as either “BATTERY, WET, WHEELCHAIR”, or “BATTERY, WET, WITH MOBILITY AID”. Additional labels will be added saying “CORROSIVE” and “UPWARD”.